Terms and Conditions

1. Introductory provisions

These General Terms and Conditions of Business (hereinafter referred to as "Terms and Conditions") are based on the general legal regulations of the Czech Republic and the EU and are issued pursuant to § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as "Civil Code").

These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside his/her business activity as a consumer or within the scope of his/her business activity (hereinafter: "Buyer") through the web interface located on the websites available at www.tovarnanacas.cz, www.tovarnanacas.store and www.lavvu.store, hereinafter: "Internet shops").

The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract agreed in writing, in person or by telephone shall prevail over the provisions of these terms and conditions.

INFORMATION ABOUT THE SELLER

Name: Továrna na čas s.r.o.

Headquarters: U Dubu 748, 54901 Nové Město nad Metují, Czech Republic (EU)

Establishment: Českých legií 5, 549 01 Nové Město nad Metují, Czech Republic (EU)

ID: 05987652

VAT ID: CZ05987652

PLN TAX ID: 5263201253

The company is registered in the Commercial Register maintained by the Regional Court in Hradec Králové, file number C 39330

Bank connection for payments in CZK:

Bank: Československá obchodní banka, a.s.

Account number: 279065169/0300

Bank connection for payments in EUR:

Bank: Československá obchodní banka, a.s.

Account number: 321517115/0300

IBAN: CZ7803000000000321517115

BIC: CEKOCZPP

Bank connection for payments in PLN:

Bank: Bank Pekao SA

Account number:1075687497

IBAN: PL65124019651111001075687497

BIC: PKOPPLPW

CONTACT

Phone: +420 499 421 506

E-mail: info@tovarnanacas.cz

WWW: www.tovarnanacas.cz, www.tovarnanacas.store and www.lavvu.store

The purchase contract can be concluded in the following languages: Czech, English, German, Polish, Slovak, Slovenian, Hungarian. The following terms and conditions are concluded in the same languages.

2. Information on goods and prices

2.1 Information about goods and prices valid for www.tovarnanacas.cz

Information about the goods, including the prices of the individual goods and their main features are listed in the catalogue of the online store. The prices of the goods are inclusive of value added tax at the rate based on the country to which the goods are delivered (Czech Republic 21%, Slovak Republic 20%, Poland 23%, Germany 19%, Austria 20%), all related fees and the cost of returning the goods if the goods by their nature cannot be returned by the usual postal method. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.

All presentation of goods placed in the catalogue of the online store is informative and the seller is not obliged to conclude a purchase contract regarding these goods.

Information on the costs associated with packaging and delivery is published in the online shop. These costs are passed on to the seller (and therefore free to the buyer) when:

• the order of goods (excluding shipping charges) exceeds the limit specified in the "Shipping Price" table
• it is possible to add goods to the shipment that have been the subject of a complaint and the complaint is closed

The information about the costs associated with the packaging and delivery of goods listed in the online store is valid only in cases where the goods are delivered within the territory of the Czech Republic, the Slovak Republic, Poland, Germany and Austria. For other destinations, the shipping costs will be calculated individually at the customer's request and can be accepted or arranged separately, i.e. by the buyer.

Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller and the buyer agree otherwise.

For orders placed on www.tovarnanacas.cz, which are by their nature concluded within the framework of wholesale cooperation and the buyer is interested in applying the agreed wholesale discount, the conditions applicable to www.tovarnanacas.store and www.lavvu.store apply.

2.2 Product and price information valid for www.tovarnanacas.store and www.lavvu.store

The website www.tovarnanacas.store or www.lavvu.store and the online shop located on the website is intended for entrepreneurs who, by using this website, agree to the modified terms and conditions within the framework of wholesale cooperation. To access this site, a login email and password assigned by the seller based on online registration or by written, telephone or in-person agreement is required.

Information about the goods, including the prices of the individual goods and their main features are listed in the catalogue of the online store. The prices of the goods are shown exclusive of value added tax and after the wholesale discount negotiated within the framework of wholesale cooperation. The prices are inclusive of all related fees and costs for the return of goods if the goods cannot, by their nature, be returned by normal postal means. The prices of the goods remain valid for as long as they are displayed in the online shop. This provision does not preclude the negotiation of a purchase contract on individually agreed terms.

All presentation of goods placed in the catalogue of the online store is informative and the seller is not obliged to conclude a purchase contract regarding these goods.

Information on the costs associated with packaging and delivery is published in the online shop. Shipping costs are not covered by the agreed wholesale discount. These costs are passed on to the seller (and therefore free to the buyer) when:

1. the order of goods (excluding shipping charges) exceeds the limit specified in the "Shipping Price" table
2. it is possible to add to the shipment goods ordered and undelivered in any of the previous orders, for a maximum period of 3 months from the receipt of the order containing the said undelivered goods
3. it is possible to add goods to the shipment that have been the subject of a complaint and the complaint is closed

In cases 2. and 3. the seller informs the buyer in advance by e-mail or telephone, but is not obliged to inform the buyer in advance of the shipment.

The Seller has the right to make an exception to the rules for providing free shipping based on an individual agreement with the Buyer.

Any discounts on the purchase price of the goods can be combined with each other (e.g. it is possible to combine a product discount with an agreed wholesale discount).

3. Order and conclusion of the purchase contract

The order sent via the websites www.tovarnanacas.cz, www.tovarnanacas.store and www.lavvu.store is binding and by sending it the buyer agrees to the rules of the online store, including these terms and conditions, delivery and payment terms, complaints policy and privacy policy. The validity of the online order is subject to the completion of all the data and requirements prescribed by the form.

The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking delivery of the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods but failed to do so in breach of the purchase contract.

Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer. These costs do not differ from the basic rate.

The buyer orders the goods in the following ways:

• via your customer account for www.tovarnanacas.store or www.lavvu.store in the context of wholesale cooperation
• by filling in the order form without registering at tovarnanacas.cz

When placing an order, the buyer selects the goods, the number of items, the payment method and the method of delivery. Before the order is sent, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the "SEND TO FACTORY" or "SUBMIT" button. The information provided in the order is considered correct and complete by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he/she has read these Terms and Conditions.

In the event that there is an obvious technical error on the part of the Seller when indicating the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order according to these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance.

3.1 Conclusion of the Purchase Agreement valid for www.tovarnanacas.cz

Immediately upon receipt of the order, the Seller will send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when ordering. This confirmation is automatic and is not considered to be the conclusion of a contract. If the Buyer does not receive an automatic email acknowledgement of receipt of the order or the contents of the email are incomplete, the order has probably not been saved or has been saved incorrectly. In this case, kindly contact us.

The purchase contract is concluded only after acceptance of the order by the seller. Notification of acceptance of the order is delivered to the buyer's email address and a copy of the confirmed order is attached. The email also contains the Seller's current terms and conditions.

In the event that any of the requirements specified in the order cannot be met, the seller will send the buyer an amended offer to his email address, or contact him by phone to expedite the shipment of goods. The amended offer shall be deemed to be a new proposal of the purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at his email address specified in these Terms and Conditions, or by telephone acceptance of the offer.

All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of acceptance of the order by the Seller. The Buyer may cancel an order by calling the telephone number or email of the Seller set out in these Terms and Conditions.

3.2 Conclusion of the Purchase Agreement valid for www.tovarnanacas.store and www.lavvu.store

The creation and sending of an order by the buyer in the seller's wholesale e-shop is considered to be the conclusion of the contract.

If the Seller is unable to ship a complete shipment, the Seller reserves the right to partially ship the shipment with the option to ship the missing items with free shipping as soon as possible, but no later than 3 months after receipt of this order. After this time, the order will be considered complete. The seller is not obliged to inform the buyer of these facts. The Buyer agrees to these terms and conditions by registering as a wholesaler, by agreeing to send the order via the sales application and by accessing www.tovarnanacas.store or www.lavvu.store using the login details.

All orders accepted by the Seller are binding. Buyer may cancel the order until it is forwarded to the shipping company. The Buyer may cancel an order by calling the telephone number or email of the Seller specified in these Terms and Conditions.

4. Delivery and payment terms

Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price shall also include the costs associated with the delivery of the goods.

The choice of delivery method is made during the ordering process. The cost of delivery of the goods depending on the method of shipment and receipt of the goods is indicated in the buyer's order and in the confirmation of the order by the seller. In the event that the method of delivery is agreed upon at the Buyer's specific request, the Buyer bears the risk and any additional costs associated with this method of delivery.

If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods upon delivery. In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.

Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects immediately notify the carrier. In the event of a breach of packaging indicating unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier and is advised to do so by the seller.

The Seller shall issue a tax document to the Buyer - an invoice, which is also a delivery note. The tax document is attached to the delivered goods and can be sent by email at the request of the buyer. In exceptional cases and only by prior agreement, it is possible to send the goods only with the delivery note and send the tax document subsequently by post or email.

4.1 Delivery and payment terms applicable to www.tovarnanacas.cz

The place of delivery of the goods is the address specified by the buyer in the order.

Payment for the purchased goods and shipping can be made either online before sending the goods, pay on receipt when sending the goods on delivery. The seller sends the goods by the selected transport service within 2 working days after receiving payment, if the goods are in stock. The Seller reserves the right to a longer period in special cases, which will be notified to the Buyer by e-mail.

4.2 Delivery and payment terms applicable to www.tovarnanacas.store and www.lavvu.store

The place of delivery of the goods is the selected pre-filled delivery address or the new delivery address indicated in the note attached to the order.

Payment for the purchased goods and shipping can be made either by bank transfer before the shipment of goods, pay on receipt when sending the goods on delivery or after agreement with the seller on the invoice with the due date by bank transfer to the seller's account, indicated on the invoice. If the amount is not credited to the seller's account within 14 working days of order confirmation, the order will be cancelled. The Seller shall send the goods by the selected shipping service within 3-5 working days of receipt of payment, if the goods are in stock. The Seller reserves the right to a longer period in special cases, which will be notified to the Buyer by e-mail, or if the goods are ordered in pre-sale. If the Buyer fails to meet the due date when opting for payment by invoice due, the Buyer reserves the right not to deliver goods that would otherwise be subject to delivery and not to provide this form of payment on future deliveries. By prior arrangement, the goods may be delivered by COD, the COD amount being the sum of all outstanding invoices.

Shipping price - download here.

5. Withdrawal from the purchase contract (return of goods) for www.tovarnanacas.cz

The buyer who concluded the purchase contract has the right to withdraw from the purchase contract.

The withdrawal period is 14 days

• from the date of receipt of the goods,
• from the date of acceptance of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• from the date of acceptance of the first delivery of goods, if the subject of the contract is a regular recurring delivery of goods

The buyer cannot withdraw from the purchase contract after:

• delivery of goods that have been modified at the buyer's request or for the buyer's person (e.g. by engraving, laser, shortening of the stroke, customized product assembly, adjustment of the size of the product by non-contractual intervention of an expert, etc.)
• the provision of services if they have been performed with his prior consent (e.g. repair of goods; modification of a product, etc.)
• delivery of goods in closed packaging, which the buyer has removed from the packaging and for hygienic reasons cannot be returned
• in other cases specified in § 1837 of the Civil Code.

In order to meet the withdrawal deadline, the buyer must send a withdrawal statement within the withdrawal period.

To withdraw from the purchase contract, the buyer can use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the Purchase Contract to the email or delivery address of the Seller specified in these Terms and Conditions.

The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs of returning the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.

If the Buyer withdraws from the contract, the Seller shall return the funds for the purchased goods to the Buyer without delay, but no later than 14 days after the withdrawal, in the manner specified in the withdrawal form.

If the Buyer has chosen a delivery method other than the cheapest delivery method offered by the Seller and the Buyer also requests a refund of the delivery money, the Seller shall refund the Buyer the cost of delivery of the goods in the amount corresponding to the cheapest delivery method offered.

If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer delivers the goods.

The Buyer must return the goods to the Seller undamaged, unworn and unpolluted and, if possible, in their original, undamaged packaging. The Seller shall be entitled to unilaterally set off the claim for compensation for damage to the goods against the Buyer's claim for reimbursement of the purchase price.

The Seller is entitled to withdraw from the Purchase Contract due to the sale of stock, unavailability of goods, or if the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer via the email address specified in the order and shall return all monies, including delivery costs, received from the Buyer under the contract within 14 days of notification of withdrawal from the contract, in the same manner or in the manner specified by the Buyer.

In case of repeated returns by one buyer, the seller reserves the right not to send further goods to the buyer after prior written notice.

6. Defective performance rights (Claims for goods)

The Seller shall be liable to the Buyer for the fact that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer for the fact that at the time the buyer took delivery of the goods:

• the goods have the characteristics agreed between the parties and, in the absence of agreement, have the characteristics described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and on the basis of the advertising carried out by them,
• the goods are fit for the purpose stated by the seller for their use or for which goods of that kind are usually used,
• the goods correspond in quality or workmanship to the agreed item
• the goods are in the appropriate quantity, measure or weight (in the case of precious metal jewellery, in accordance with the variation accepted by the Assay Office); and
• the goods meet the requirements of the legislation.

The buyer shall be entitled to claim the right to a defect that occurs in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price with a defect for which the lower price was agreed, to wear and tear caused by normal use, to defects caused by unprofessional or unconsulted professional intervention, to external influences (aggressive environment, impact, careless handling), to water ingress into the mechanism when the watertightness conditions are not observed, to the operation of the battery; in the case of second-hand goods, a defect corresponding to the degree of use or wear and tear which the goods had when they were taken over by the purchaser, or if this is apparent from the nature of the goods.

In the event of a defect, the buyer may submit a claim to the seller and demand:

• exchange for new goods,
• repair of goods,
• a reasonable discount on the purchase price,
• withdraw from the contract.

The buyer has the right to withdraw from the contract,

• if the goods have a material defect,
• if he cannot use the item properly due to the recurrence of the defect or defects after repair,
• in the event of a large number of defects in the goods.

The Seller is obliged to accept the complaint in any establishment where the complaint can be accepted, possibly also in the registered office or place of business. The Seller is obliged to issue the Buyer with a written confirmation of when the Buyer exercised the right, what is the content of the complaint and what method of handling the complaint the Buyer requires, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint.

The Seller or an employee authorized by the Seller shall decide on the complaint without delay. The reasonable time (depending on the type of product or service) required for a professional assessment of the defect shall not be included in this time limit. The complaint, including the removal of the defect, must be settled within 30 days of the date of the complaint, unless the Seller and the Buyer agree on a longer period. Failure to meet this deadline shall be deemed a material breach of contract and the buyer shall have the right to withdraw from the contract. The moment when the Buyer's expression of will (exercise of the right from defective performance) reaches the Seller shall be considered as the moment when the claim is made.

The Seller shall inform the Buyer in writing of the outcome of the complaint.

The right of defective performance does not belong to the buyer if the buyer knew before taking over the thing that the thing has a defect or if the buyer caused the defect himself, even if it was done in good will.

In the event of a legitimate claim, the buyer is entitled to compensation for reasonable costs incurred in connection with the claim. The buyer may exercise this right with the seller within one month after the expiry of the warranty period.

The buyer has the choice of how to make a claim. The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection. Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's Complaints Code.

6.1 Defective performance rights applicable to www.tovarnanacas.cz

The warranty period of the products is 24 months from the date of purchase of the goods, or more if stated in the specification of the goods. The buyer shall send the goods with a description of the defect to the seller's business address or registered office together with proof of purchase (receipt, invoice or warranty card). The goods can also be delivered to the address of the business premises in person on working days from 8:00 am to 3:00 pm. The Seller reserves the right to refuse to accept a consignment sent on delivery.

6.2 Defective performance rights applicable to www.tovarnanacas.store and www.lavvu.store

The warranty period of the products is 24 months from the date of purchase of the goods by the consumer, or even longer if stated in the specification of the goods. The seller recommends using the online complaint solution for faster and easier handling. The Buyer shall fill in the form at www.tovarnanacas.cz, www.tovarnanacas.store or www.lavvu.store in the section Returns and Claims.  Here he/she writes down the information related to the claimed goods, including basic information about the buyer and the preference for resolving the claim.

The buyer sends the goods with a description of the defect to the seller's business address or registered office together with proof of purchase (receipt, invoice or warranty card) according to the instructions in the online form. If the goods are so-called stock goods that have not been purchased by the consumer up to that day, it is not necessary to attach a proof of purchase. Goods can also be delivered to the address of the premises in person on working days between 8:00 and 15:00. The Seller reserves the right to refuse to accept a consignment sent on delivery.

In the framework of wholesale cooperation, it is possible to use free collection of complaints, after prior telephone or written agreement. The seller will arrange for the collection of defective goods by a transport company without undue delay. Upon agreement, it is also possible to have the goods picked up at the buyer's premises by an authorized person, e.g. a sales representative or other employee of the seller's company.

7. Correspondence

The Parties may deliver all written correspondence to each other by electronic mail. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address provided in the Buyer's customer account or order.

8. Out-of-court dispute resolution

The consumer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract. The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.

The European Consumer Centre Czech Republic, with registered office at Gorazdova 1969/24, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade office. The Czech Trade Inspection Authority carries out, among other things, supervision of compliance with Act No. 634/1992 Coll., on Consumer Protection, within a defined scope.

9. Privacy Policy

The buyer has the right to request the deletion of personal data upon written request of the buyer (by e-mail or letter to the seller's address). All personal data of the buyer is processed to the extent necessary for the execution of the order and in accordance with applicable laws. These data are stored securely and are not disclosed to third parties beyond their necessary communication to the delivery and payment company, and only for the purpose necessary to process the Buyer's order. Purchase data (orders) is collected for the purpose of handling complaints and to check back accounting documents. Information about the buyer and their orders is stored in a secure database and is not disclosed to third parties, it may be used for the seller's own marketing activities in accordance with GDPR. The complete privacy policy can be found here.

10. Final provisions

All agreements between the Seller and the Buyer shall be governed by the laws of the Czech Republic. If the relationship established by the Purchase Agreement contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the rights of the consumer under generally binding legislation.

The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

All rights to the Seller's website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the consent of the Seller.

The Seller shall not be liable for errors resulting from third party interference with the online shop or its use contrary to its intended use. The Buyer must not use any procedures that could have a negative impact on the operation of the online shop and must not perform any activity that could allow him or third parties to interfere with or make unauthorised use of the software or other components that make up the online shop and use the online shop or its parts or software in a way that would be contrary to its purpose or intent.

The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.

The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

These terms and conditions shall take effect on 25.03.2026.